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Four Days In Hell With EA Help

Final week, I noticed that I had an issue. My Xbox Reside Gamertag was tied to an EA Account that was not my main EA Account. Worse but, I not had entry to the e-mail related to that EA Account. I took a deep breath and ready myself for a Buyer Service Expertise.

An EA Account is a method of monitoring and managing your video games revealed by Digital Arts throughout a number of platforms. Just like the Rockstar Membership or the Ubisoft Membership, an EA Account is a type of bizarre required velocity bumps on the online game superhighway, and so far as I can inform the EA Account functionally does nothing aside from function an Origin login for PC and monitor my conduct. However, the video games require it, and having it neatly stacked up in a row is each handy and crucial.

The state of affairs that I described above, and can proceed to explain under, is difficult. I do know that it’s difficult, and please remember that I used to be as direct and clear as I might be at each single second of communication that I’m about to explain. But regardless of how clear I needed to be, or how rigorously I worded my requests, issues nonetheless took some unusual twists and turns.

This story takes place over 4 days, starting on a Sunday night and ending on a Wednesday. This measurement of time will assist orient us going ahead.

I don’t fairly understand how I got here to have two EA Accounts, and certainly, I didn’t know that I did till I attempted to play my evaluate copy of Battlefield V on my Xbox One final weekend. I put in the sport, plopped down on the sofa, and was greeted with a display asking me for some info. The display made it clear that my Gamertag was already related to an EA Account, and it simply needed to know what I needed my public profile identify to be. That was a pink flag, as a result of I’ve an EA Account that I exploit on a regular basis, and the account that my Xbox One was displaying to me was not that account.

I then realized one thing horrible. Apparently, someday in 2010 or 2011, I had created an EA Account on my Xbox 360 with a throwaway e mail handle. Since that point, I had not performed an EA recreation on a Microsoft platform, so it had not mattered. However now I used to be in a pickle. My Gamertag was related to an account that I didn’t use, and worse, I deleted the e-mail handle it was hooked up to a number of years in the past.

That is the complete map of the state of affairs:

  • I’ve my main EA Account with which I’ve been accessing Digital Arts video games on my Ps four and PC for the previous a number of years. I’ve entry to the e-mail hooked up to it, and I exploit it on a regular basis. We’ll name this Account A.
  • I’ve a secondary EA Account that I’ve not utilized in (probably) seven years. It’s related to an e mail handle that actually not exists. It’s hooked up to my Xbox Gamertag. We’ll name this Account B.
  • I need to merge these two accounts. To take action, I might want to achieve entry to Account B after which merge it with Account A, putting my Origin account, my PSN ID, and my Xbox Reside Gamertag all beneath one pleasant account roof.

Armed with this clear info, I contacted chat help on the EA Help web site on Sunday night. This was the simplest a part of all the course of, and if I might have walked during the method with this primary EA Help Advisor (that’s their title), then I might have been high-quality.

The advisor helpfully defined to me that I might merely have to fill out a type to regain entry to my account. The shape can be used to determine if I used to be actually me or if I used to be just a few random individual making an attempt to realize entry to my account. As soon as I did that, I might do all the different issues I needed to do. Regaining entry to Account B was step one.

Keep in mind, on the finish of this, all I’m making an attempt to do is affiliate my Gamertag that I’ve had since 2009 with my main EA Account. Please hold this in thoughts as you learn the remainder of this story.

Full of the hole promise account administration on the web being straightforward, I opened the shape and commenced to sort into it. The extra I crammed out the extra that I, in flip, turned full of dread. As a result of I knew they have been undoubtedly not going to provide me entry to my rattling account.

The questions have been all about hyper-specific issues that I didn’t know. The month and date of account creation? No concept. Metropolis I used to be in once I made the account? No clue. IP addresses that might be related to the account? Nope. Billing tackle or final 4 digits of bank card? I created this account greater than half a decade in the past, in a tumultuous time, as a result of I needed to play Mass Impact. I wasn’t signing up for a horrible recreation of 20 Questions.

I despatched it in, and some hours later I obtained a reply: “Unfortunately, we couldn’t grant you access to this account based on the info provided.” I wasn’t stunned, however in the meanwhile I had remembered some extra particulars (and are available to some others on account of means of elimination). Cruelly, the rejection e-mail particularly stated that I might ship additional information, so bolstered by my new details I fired off an replace.

And the I acquired what seemed to be an automated rejection with the very same wording. Regardless of saying I might submit extra info, it didn’t appear that The System would permit me to take action. Once I resubmitted, considering that some sort of mistake had been made, I acquired one other. So then I began tweeting.

There’s lots of info you’ll be able to achieve about the place I used to be mentally throughout this traumatic time. As you’ll be able to see, I’m tweeting at a online game firm’s tech help at 10:55 PM. That is solely one thing that somebody who believes he has nothing left to lose would do.

As an apart, my tweets of despair didn’t actually work. Whereas the useful account managers over on the official EA Help Twitter have been communicative with me, we by no means managed to have a big dialog, they usually tended to reply nicely after I tweeted. I principally burned my Monday by enjoying wait and see with the account, and I truly missed some communication from them. It simply wasn’t meant to be, and I’m unsure how good Twitter is for precise tech help. Go together with the reside chat.


On Tuesday morning, decided to get entry to an account that was hooked up to my Gamertag, I dove again into reside chat.

If I had the potential to take action, I might paste all of my stay chats on this article, however actually days after the very fact the EA Help web page related to my drawback nonetheless says it’s “requesting my chat transcript,” which doesn’t fill me with plenty of hope of ever seeing it. I’ll should reconstruct it for you.

Simply as earlier than, I started this reside chat by precisely stating my drawback. I want to realize entry to Account B, and I’m doing so as a result of I need to take the Gamertag hooked up to Account B and as an alternative affiliate it with Account A.

Regardless of being rejected after which auto-rejected with my info the day before today, this advisor was capable of assist me. By means of a number of totally different types of affirmation, I used to be guided by means of a course of by which I used to be given entry to Account B. I modified the e-mail, logged into the account, and felt like I used to be prepared to maneuver to the subsequent critical activity of shifting my Gamertag over.

It was like cresting a snow-blown mountain prime to see an idyllic valley under. It felt excellent to get this easy time-consuming drawback solved. However identical to Rahul on The Nice British Baking Present says, “as soon as something good happens, something bad just comes behind it.”

I might have been enjoying Battlefield V as an alternative of speaking to individuals on stay chat.Picture: Battlefield V (EA)

After I gained entry to Account B, we moved onto the method of merging the 2 accounts collectively. I might inform that this was perhaps taking somewhat too lengthy for the advisor, who I’m positive has quotas of issues to unravel throughout their shift, and loads of totally different choices have been introduced to me.

I used to be advised that with a view to merge two accounts, I must settle for the truth that I might lose account progress in my EA video games. The examples given have been issues like custom-made troopers in Battlefield video games, and with just a little little bit of remorse, I consented to that loss. I used to be additionally informed that there was an opportunity I’d lose some bought content material on my account like video games or DLC. I wasn’t positive why which may occur, however I additionally agreed to this. I’ve few sufficient EA video games that I might be capable of know precisely what was lacking if one thing occurred.

The advisor defined that this work of merging Account A and Account B may take as much as 72 hours. It was one other late night time with stay chat, and I used to be able to cease occupied with it for the day, so I logged off stay chat believing that my issues had been solved.


My issues weren’t solved. Welcome to Wednesday. This was day 4 of my wrestle with EA Help.

Early within the day, I logged into Account A to see if my Gamertag from Account B had been related to it but. Not solely was it not related, however my Ps ID was nowhere to be seen both. This meant one thing dangerous had occurred. It was reverse progress. With the world’s deepest sigh, so deep that it rumbled the very foundations of the planet like Loki writhing in his bonds, I signed again onto reside chat.

I used to be greeted with a twin drawback. The primary was that the advisor who had been so useful the night time earlier than had accomplished the precise reverse of the factor I requested to have carried out. Now each my Ps ID and my Xbox Reside Gamertag have been each related to Account B, the account that I had spent the previous two days making an attempt to realize management over after which merge with Account A.

The second drawback was that as a result of each my hardware-specific IDs had been moved to Account B, there was no approach to merge Accounts A and B any longer. From my perspective, I do not know why that might be the case, and but it was.

My solely response was to stubbornly assert that it couldn’t be the reality. Filled with consternation, I merely wouldn’t settle for this actuality. Going full Morpheus, I willed the universe into the form that I wanted it to be in. In any case, the people who find themselves supposed to repair this have been the individuals who obtained us on this predicament within the first place.

My incredulity should have been an excessive amount of for this advisor, as a result of we have been mysteriously disconnected shortly after my impassioned pleas for justice.It was at this level that a new customer support advisor logged on.

From the depths I cry to thee, and all that stuff, however this individual actually did save my bacon as a result of they patiently defined that the one method of really unifying my accounts can be to manually add all of my Origin video games to Account B, destroy Account A, after which merely change the e-mail tackle for Account B to the one which was initially related to Account A.

It was difficult, and it might take time on the EA Help finish, however it will clear up all my issues. I stated sure.

At this level, I had spent one thing like 10 hours doing numerous issues concerned with wrangling accounts, with six of these hours dedicated to stay chat. I used to be glad to have my state of affairs resolved, and EA Help provided me a recreation or some DLC as compensation for my time. In my glee and delirium, I requested for a replica of Battlefield: Hardline. I don’t know why I did that. I used to be underneath duress.


This concludes my story of woe. It took 4 days and loads of hours, however my two-account drawback was resolved. I salute all the EA Help advisors who helped me alongside the best way, and I’ve nothing however respect for them. In any case, they’re undoubtedly anticipated to completely crank via these assist requests, and this was a sophisticated state of affairs with many elements that was ultimately solely solved by way of some luck and hitting the best advisors who knew precisely what to do.

Study a lesson from me, youngsters: by no means create an EA Account in 2011 with a throwaway e mail handle. It’s solely going to return again to chew you within the ass later.